Terms of Service

Terms & Conditions – ShapeHaven

Welcome to ShapeHaven. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. General

  • ShapeHaven (“we”, “our”, “us”) operates this website.

  • By accessing our site or purchasing from us, you agree to comply with these Terms & Conditions.

  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Availability

  • All products listed on our website are subject to availability.

  • We reserve the right to discontinue or update any product without prior notice.

  • Product descriptions, images, and prices are displayed as accurately as possible, but slight variations may occur.

3. Pricing & Payment

  • All prices are listed in South African Rand (ZAR) and include VAT where applicable.

  • We accept major debit/credit cards, EFT, and secure local payment gateways.

  • Full payment must be received before an order is processed and shipped.

4. Shipping & Delivery

  • Orders are processed within 1–2 business days after payment confirmation.

  • Standard delivery takes 5–10 business days nationwide.

  • Delivery times are estimates and may vary depending on location and courier delays.

  • For full details, see our [Delivery Policy].

5. Returns & Refunds

  • We offer a 30-Day Guarantee.

  • To be eligible for a refund or exchange, items must be unused, unworn, and in their original packaging.

  • For full details, see our [Refund Policy].

6. Guarantee

  • ShapeHaven products come with a 30-day satisfaction guarantee. If you’re not happy with your order, you may return it within 30 days.

7. Limitation of Liability

  • ShapeHaven will not be held responsible for:

    • Delays caused by couriers or incorrect delivery information.

    • Misuse, improper care, or alteration of our products.

    • Any indirect, incidental, or consequential damages arising from use of our site or products.

8. Privacy

  • We respect your privacy and handle your personal information in accordance with our [Privacy Policy].

9. Governing Law

  • These Terms & Conditions are governed by the laws of South Africa.

  • Any disputes will be subject to the exclusive jurisdiction of South African courts.

10. Contact Us

For questions about these Terms & Conditions, please contact us at:
📧 contact@shapehaven.co.za