Delivery Policy – ShapeHaven

At ShapeHaven, we aim to make sure your order reaches you quickly and securely. Below you’ll find everything you need to know about our delivery process.

Processing Time

• All orders are processed within 1–2 business days after payment is confirmed.

• You’ll receive an email confirmation with your order details once your purchase has been placed.

Delivery Timeframes

• Standard delivery takes 5–10 business days nationwide.

• Delivery times may vary slightly depending on your location and courier services.

• You’ll receive a tracking number via email as soon as your order has been dispatched.

Delivery Charges

• We offer free delivery on qualifying orders (check promotions or product pages for details).

• Standard delivery fees will apply for smaller orders and will be calculated at checkout.

Delivery Areas

• We currently deliver within South Africa only.

• If your area is not serviced by our courier partners, our support team will contact you to arrange an alternative or issue a refund.

Missed Deliveries

• If you are unavailable when delivery is attempted, the courier will either contact you to reschedule or leave instructions for collection.

• ShapeHaven is not responsible for delays caused by incorrect addresses or unavailable recipients.

Damaged or Missing Parcels

• If your order arrives damaged or incomplete, contact us immediately at contact@shapehaven.co.za within 48 hours of delivery.

• We’ll investigate the issue and provide a replacement or refund where applicable.

Contact Us

For any questions about your delivery, email us at contact@shapehaven.co.za Our team will respond within 24 hours.