Frequently Asked Questions (FAQ) – ShapeHaven

At ShapeHaven, we want your shopping experience to be smooth, easy, and confident. Below you’ll find answers to our most common questions.

1. What is ShapeHaven?

ShapeHaven is your trusted destination for premium shapewear designed to sculpt, smooth, and enhance your natural curves while keeping you comfortable all day long.

2. How long does shipping take?

We process orders quickly to get your items to you as soon as possible. Delivery typically takes 5–10 business days nationwide.

3. Do you ship internationally?

Currently, we only ship within South Africa. Stay tuned—we’re working on expanding internationally soon!

4. What payment methods do you accept?

We accept all major debit and credit cards, EFT, and secure local payment gateways. Your information is always encrypted and safe.

5. Do you offer exchanges or returns?

Yes! We proudly offer a 30-Day Guarantee. If your item doesn’t fit quite right or you’re not satisfied, you can return or exchange it within 30 days of receiving your order.

• Items must be unworn and in their original condition.

• For hygienic reasons, certain items may be non-returnable (clearly marked on product pages).

To start a return or exchange, simply contact us at contact@shapehaven.co.za.

6. How does the 30-Day Guarantee work?

Our 30-Day Guarantee ensures you shop risk-free. If you’re not happy with your purchase, you can return it within 30 days for a full refund or exchange—no questions asked.

7. How do I know what size to order?

Each product page includes a detailed size chart. We recommend taking your measurements before ordering to ensure the best fit. If you’re between sizes, we suggest sizing up for comfort.

8. Can I cancel or change my order?

Yes, but only if your order hasn’t shipped yet. Please reach out immediately at contact@shapehaven.co.za, and we’ll do our best to assist.

9. How can I contact ShapeHaven?

You can reach our customer support team anytime via email: contact@shapehaven.co.za. We aim to respond within 24 hours.

10. Is my information safe when shopping with you?

Absolutely. ShapeHaven uses secure encryption and trusted payment providers to ensure your personal details and payment information are always protected.

⚡ Still have questions?
If your question isn’t answered here, reach us directly at contact@shapehaven.co.za.
 We’re here to help!